Submit Requirements
Share the product or printer interest, application, quantity, material needs, destination and other known requirements.
International Orders
Ordering & International Shipping
YIDIMU supplies professional resin 3D printing systems, materials and related equipment to international customers. Ordering, payment, shipping and delivery arrangements are confirmed according to the product, order configuration and destination.
Order-specific commercial terms
Price, payment, lead time and shipping scope are confirmed for the actual order.
No automatic default trade term
Any Incoterm, named place and import responsibility must be stated in the order documents.
Commercial terms are order-specific. Unless stated otherwise in the applicable quotation, proforma invoice, sales agreement, purchase order or other confirmed order document, the information on this page describes the general ordering and shipping process and is not a fixed price, payment, delivery, tax, insurance or Incoterm commitment.
How to Start an Order
From project requirements to delivery and support
The sequence can vary by product and project, but a professional order should move from technical clarification to written commercial confirmation before production, preparation or shipment.
Application Review
YIDIMU reviews the intended use, configuration needs, project files where relevant and any technical points that require clarification.
Quotation
A formal quotation can be prepared after the required product, configuration, quantity, commercial scope and destination information are sufficiently clear.
Order Confirmation
Confirm the model, configuration, included items, quantity, destination, commercial terms and any project-specific requirements in writing.
Payment / Commercial Confirmation
Payment method, currency, timing and any staged payment terms are handled according to the applicable quotation, PI, agreement or order documents.
Production or Order Preparation
Preparation depends on the printer model, configuration, quantity, availability and project requirements confirmed for the order.
Pre-Shipment Preparation
Order identification, packing requirements, applicable documentation and shipping instructions are prepared before dispatch.
International Shipping
The shipping arrangement is confirmed according to destination, shipment characteristics, customs requirements and the agreed delivery terms.
Delivery & Support
After receipt, check the shipment against the order documents and contact YIDIMU if there is shipping damage, a discrepancy or a support requirement.
What Information to Provide
Give the quotation enough context to be accurate
You do not need to finalize every technical choice before contacting YIDIMU. Provide what is already known and identify the points that still need discussion.
- Product or printer interest
- Required printer configuration or options, if already known
- Quantity and expected order scope
- Resin or material requirement
- Application and intended use
- Destination country or region
- Company and contact information
- Required commercial, technical or customs documentation
- Delivery, forwarding or other logistics requirements
Model files can improve technical review.
If your project depends on part geometry, dimensions, material behavior or output requirements, use the YIDIMU request form to submit the available project information. For confidential files that require an NDA before sharing, contact YIDIMU first.
Quotation & Order Confirmation
Confirm the commercial scope before the order moves forward
A useful quotation should make it clear what is being supplied and which commercial points remain subject to written confirmation.
Product and configuration
Confirm the printer or product model, relevant configuration, quantity and the items included in the quoted scope.
Commercial price basis
Pricing should be tied to the actual configuration, quantity and order scope. Shipping, taxes, duties, insurance or other charges should not be assumed to be included unless stated.
Delivery and logistics scope
Where shipping is part of the quotation, confirm the destination, shipping scope, agreed trade term, named place where relevant and how logistics charges are handled.
Documentation and support
If specific technical, customs, compliance, installation or support documentation is required, identify it before order confirmation so availability can be reviewed.
Payment
Payment method and payment schedule are confirmed per order
YIDIMU does not state a universal payment method or fixed payment ratio on this page. The applicable payment method, currency, timing, beneficiary details and any deposit or balance arrangement should be confirmed in the formal commercial documents for the order.
Payment Verification
Verify unexpected changes before transferring funds
If payment instructions, beneficiary information or other commercial details change unexpectedly, confirm the change through an established YIDIMU contact before sending payment. Use the current Contact YIDIMU page when you need to verify the responsible sales contact.
Production / Order Preparation
Lead time depends on the actual order
A fixed production or preparation period should not be assumed across different machines, materials, quantities, destinations or project requirements.
Printer or product model
Different systems and supplied items can require different preparation steps.
Configuration
Order-specific options or supporting equipment may affect preparation.
Quantity
Single-unit and multi-unit orders can require different scheduling.
Stock or production status
Availability should be confirmed for the actual order rather than assumed from website display.
Destination and logistics
Shipping preparation and documentation can vary by destination.
Project requirements
Special documentation, testing, accessories or other agreed requirements may affect timing.
Packing & Pre-Shipment Preparation
Pack according to the product, shipment and confirmed delivery arrangement
Before dispatch, the order should be checked against the confirmed commercial scope and prepared for the agreed shipping arrangement. Packing method can vary with equipment size, quantity, included accessories, route and handling requirements.
- Confirm the products, quantities and included items to be shipped
- Prepare the packing arrangement appropriate to the shipment
- Coordinate shipping marks or consignee information when required
- Prepare applicable commercial and logistics documents
- Confirm special pre-shipment documentation requests before dispatch
No packaging certification is implied by this page.
If your company, carrier, customs broker or destination requires a particular packing or documentation standard, state that requirement before order confirmation so it can be reviewed for the specific shipment.
International Shipping
Shipping is confirmed around the destination and shipment
YIDIMU works with international customers. The shipping arrangement available for a particular order depends on the shipment, destination, commercial agreement and logistics requirements.
Destination
Country or region, delivery location and local customs requirements can affect the logistics plan.
Shipment size and weight
Equipment, resin, accessories and order quantity can change shipment dimensions, handling and freight cost.
Shipping method
The available transport method should be confirmed for the specific route and shipment rather than assumed in advance.
Customs requirements
Documentation, importer requirements and local clearance procedures differ by destination and product.
Shipping Cost
Freight cost is not a fixed website price
Shipping cost can depend on destination, shipment dimensions and weight, transport arrangement, carrier or forwarder charges, handling requirements, agreed trade term and other order-specific factors. The amount and scope should be confirmed in the quotation or order documents where shipping is arranged as part of the order.
Transit Time
International delivery time varies
Estimated transit time can be affected by route, shipping method, carrier schedule, customs processing, destination procedures and events outside the seller's direct control. Any estimated delivery information should be confirmed for the specific shipment and should not be treated as a universal guarantee.
Insurance
Confirm whether cargo insurance is included or separately arranged
Do not assume that transport insurance is automatically included. If cargo insurance is required, confirm the insurance scope, responsible party and any related charge in the quotation, PI, sales agreement or shipping instructions.
Customer-Nominated Forwarder
Raise forwarding requirements before dispatch
If you prefer to nominate your own freight forwarder, include this requirement during the quotation or order-confirmation stage. Feasibility, pickup or handover arrangements, documentation and responsibility should be confirmed before shipment.
Incoterms & Import Responsibilities
Do not assume who pays or handles import charges
If an Incoterm is used, the exact trade term and named place should be stated in the commercial documents for the order. This page does not establish any default trade term.
Confirm in the order documents
- The applicable Incoterm, if one is used
- The named place, port or delivery point where relevant
- Which party arranges the main transport
- Which party bears the agreed freight and insurance responsibilities
- The agreed handover point and shipment responsibilities
Import duties, VAT and customs clearance
Import duty, VAT, customs clearance fees, local taxes, broker charges, permits and other import-related costs can vary by country, product classification and the agreed trade term. They are not automatically included unless the applicable order documents expressly state that they are included.
Plan local import requirements before dispatch.
The buyer or importer should confirm local customs, tax, licensing, registration and clearance requirements with an appropriate local customs broker, tax adviser or authority where necessary.
Shipping Documents
Document requirements should be identified before shipment
The exact document set depends on the product, destination, carrier or forwarder, customs requirements and the commercial agreement.
Commercial invoice
Where applicable to the transaction and shipment.
Packing list
Where applicable, identifying the packed shipment and included items.
Transport documentation
Carrier or forwarder documentation as applicable to the selected transport arrangement.
Product or technical documents
Where applicable, when required and subject to the specific product and order.
Origin or customs-related documents
When required for the destination and available for the specific product and order.
Other customer-requested documents
Subject to advance review, applicability, availability and the confirmed order scope.
Request special documents early.
A document should not be assumed to be supplied with every shipment merely because it may be common in international trade. If your customs broker or company requires a specific document, identify it before the order is finalized so YIDIMU can confirm whether it applies and can be provided.
Receiving the Shipment
Inspect the shipment and preserve evidence of any transport issue
A clear receiving record helps distinguish transport damage, packing issues, missing items and product-support questions.
Look for visible impact, crushing, puncture, water exposure or other external damage before unpacking.
Take clear photos or video and note obvious transport damage in the carrier or receiving record where practical.
Compare the received goods with the packing list, order documents and confirmed shipment scope.
Retain relevant packaging, labels and shipping documents while a transport issue is being reviewed.
Report shipment damage, discrepancies or other order issues with the order information and supporting evidence.
Warranty & Technical Support
Shipping and after-sales service connect through the confirmed order
Warranty and service terms may vary by product, configuration, destination market, sales channel and commercial agreement. Use the applicable order documents and YIDIMU's Warranty & Service page to understand the support path for a specific machine or component.
FAQ
Ordering & international shipping questions
How do I request a quotation?
Use the Request a Quote page and provide the product or printer interest, application, configuration needs where known, quantity, material requirements, destination country or region and any relevant project details. A formal quotation can be prepared after the order scope is sufficiently clear.
Do you ship internationally?
YIDIMU works with international customers. The shipping arrangement available for a specific order is confirmed according to the product, shipment characteristics, destination, customs requirements and the commercial agreement. This page does not promise universal shipping availability to every destination.
How are shipping costs calculated?
Shipping cost can depend on destination, shipment size and weight, transport arrangement, carrier or forwarder charges, handling requirements and the agreed trade term. If YIDIMU is arranging shipping as part of the order, the applicable cost and scope should be stated in the quotation or order documents.
Which Incoterms are available?
There is no default Incoterm stated on this page. The trade term available for a particular order, together with the named place where relevant, must be discussed and confirmed in the quotation, PI, sales agreement or other order documents.
Who handles import duties and customs clearance?
Responsibility depends on the agreed trade term and the destination's import rules. Import duty, VAT, customs clearance fees and other local charges are not automatically included unless the order documents expressly say they are included. Confirm local import obligations before dispatch.
How long does international delivery take?
There is no universal international delivery time. Transit can vary with route, transport method, carrier schedule, customs processing and destination procedures. Any estimate should be confirmed for the specific shipment and is subject to the applicable shipping arrangement.
Can I arrange my own freight forwarder?
If you want to nominate a freight forwarder, include that requirement before order confirmation. YIDIMU can then review whether the requested arrangement is workable and confirm the pickup or handover details, documentation and responsibilities for the specific order.
What documents can be provided with an order?
Commercial invoice, packing list and transport documents are common categories where applicable. Product, technical, origin, customs or other documents may be available when required and subject to the specific product, destination and order. Request special documents before finalizing the order so applicability and availability can be confirmed.
What should I do if the shipment arrives damaged?
Inspect the outer packaging, photograph visible damage, record the condition with the carrier where practical, compare the delivered items with the order documents, retain relevant packaging and shipping records, and contact YIDIMU with the order information and evidence so the case can be reviewed.
How do I request after-sales support?
Use the Warranty & Service page or Contact YIDIMU. Provide the printer model, order information, resin or material where relevant, a clear description of the issue, photos or video and any error information that can help diagnosis.
Start Your Order
Request a project-specific quotation and confirm shipping before you buy
Share the printer or product interest, application, quantity, destination and required delivery or documentation details. YIDIMU can then review the technical and commercial scope for the actual order.