Shenzhen Yidimu Intelligent Technology Co., Ltd. (“YIDIMU,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our website visitors, customers, business partners, and service users.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit an inquiry, contact us, upload files, request a quotation, or use our related services.
This Privacy Policy applies to the YIDIMU official website, online inquiry forms, contact pages, customer support channels, and other online communication tools related to our business.
1. Who We Are
Company name: Shenzhen Yidimu Intelligent Technology Co., Ltd.
Brand name: YIDIMU / YDM
Website: www.yidimu.com
Business scope: industrial 3D printers, LCD 3D printers, SLA light-curing 3D printers, photosensitive resin materials, UV curing equipment, 3D scanners, accessories, and 3D printing solutions
Email: james@yidimu.com
Phone: +86 19129510662
Address: 4th Floor, Building C, Shenchanggang High-tech Park, Baolong Industrial Town, Longgang District, Shenzhen, China
2. Information We May Collect
When you visit our website, submit an inquiry, send us an email, call us, or contact us through WhatsApp, WeChat, or other communication channels, we may collect the following types of information.
2.1 Information You Provide to Us
This may include:
Name
Company name
Job title or department
Country or region
Email address
Phone number
WhatsApp, WeChat, or other contact details
Inquiry details
Product interests
Application industry
Model size, accuracy requirements, and resin material requirements
Purchase plan, budget range, or sample testing needs
STL files, CAD files, drawings, images, or other project files you choose to upload or send to us
2.2 Information Collected Automatically
When you access our website, our server or website analytics tools may automatically collect certain technical information, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referring page
Click behavior
Cookie or similar technology information
This information is mainly used for website security, traffic analysis, user experience improvement, and website performance optimization.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To respond to your inquiries, questions, or quotation requests
To recommend suitable 3D printers, resin materials, accessories, or application solutions
To evaluate your model size, accuracy requirements, material needs, and application scenario
To arrange sample testing, technical discussion, or after-sales support
To provide product information, technical specifications, quotations, delivery details, and service information
To improve our website content, product pages, and user experience
To analyze website traffic and marketing performance
To protect website security and prevent spam, unauthorized access, fraud, or misuse
To comply with applicable legal, contractual, business, and regulatory requirements
We do not sell your personal information.
4. Uploaded Files and Project Information
If you send us STL files, CAD files, product drawings, sample images, or other project-related information through our website, email, or other communication channels, we will use such information only for relevant business and technical purposes, including:
Evaluating printing feasibility
Recommending suitable printer models
Recommending resin materials or post-processing solutions
Conducting sample testing or technical communication
Preparing quotations, production proposals, or after-sales support
We will not use your project files for public display, third-party promotion, or unrelated purposes without your permission.
If your files contain trade secrets, patented designs, confidential product structures, or other sensitive information, please consider whether it is appropriate to send them through website forms, email, or online tools. For highly confidential projects, we recommend contacting us first to confirm a suitable file submission method.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
Keep the website functioning properly
Record website traffic and usage
Understand how visitors use our website
Improve page content and loading experience
Evaluate advertising or marketing performance
Cookies are small text files stored on your device. You may refuse or delete cookies through your browser settings. However, if you disable cookies, some website features may not function properly.
If we use Google Analytics, Baidu Analytics, advertising tracking tools, live chat tools, or other third-party analytics services in the future, these tools may collect anonymized or aggregated website usage data to help us improve our website and marketing activities.
6. How We Share Information
Where necessary, we may share limited information with the following categories of third-party service providers:
Website hosting and server service providers
Email service providers
Online form or customer support tool providers
Website analytics and performance tracking service providers
Logistics or shipping service providers
Payment, finance, contract, or business service providers
Legal, audit, or compliance advisors
We only share information to the extent necessary for the purposes described in this Privacy Policy, and we expect relevant service providers to take reasonable measures to protect your information.
We do not sell your personal information to third parties.
7. International Data Transfers
Because YIDIMU serves customers from different countries and regions, your information may be processed in China and may also be accessed, transferred, or processed across different countries or regions for business communication, email service, hosting service, technical support, customer service, or related operational purposes.
We will take reasonable measures in accordance with applicable laws and regulations to protect personal information during cross-border processing.
8. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy.
In general, inquiry records, quotation communications, technical discussions, after-sales support information, and project materials may be retained during the business relationship. For completed or discontinued projects, we may retain relevant information for a reasonable period where necessary for business records, after-sales service, legal compliance, or dispute resolution.
When the information is no longer needed, we will delete, anonymize, or securely dispose of it.
9. Information Security
We take reasonable technical and organizational measures to protect your personal information, including:
Limiting internal access to relevant information
Using secure server and website management practices
Preventing unauthorized access, disclosure, alteration, or loss
Applying access control to important business materials
Reviewing security risks in website and communication processes
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Your Rights
Depending on applicable laws and your location, you may have the right to:
Ask whether we process your personal information
Access the personal information you have provided to us
Correct inaccurate or incomplete information
Request deletion of your personal information
Withdraw your consent where processing is based on consent
Restrict or object to certain processing activities
Request an explanation of our personal information processing rules
Request data portability where applicable
To exercise your rights, please contact us at:
To protect your information, we may need to verify your identity before processing your request.
11. Marketing Communications and Opt-Out
If you subscribe to our product updates, company news, or marketing communications, we may send you information related to 3D printing equipment, resin materials, application solutions, or company updates.
You may opt out of marketing communications at any time by contacting us by email. Even after you opt out of marketing communications, we may still send you necessary business communications related to quotations, orders, contracts, after-sales service, or technical support.
12. Children’s Privacy
Our website, products, and services are intended for business customers, professional users, manufacturers, laboratories, research teams, and purchasing personnel. They are not intended for children.
We do not knowingly collect personal information from children. If you believe that we have collected information from a child by mistake, please contact us, and we will delete the relevant information after verification.
13. Third-Party Links
Our website may contain links to third-party websites, social media platforms, video platforms, map services, or other external websites. When you visit third-party websites, their own privacy policies will apply.
We are not responsible for the privacy practices, content, or security measures of third-party websites. We recommend that you read their privacy policies before using their services.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in laws and regulations, website functions, business operations, or services.
The updated Privacy Policy will be posted on this website with the latest update date. We recommend that you review this page periodically to understand how we protect your information.
15. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
Shenzhen Yidimu Intelligent Technology Co., Ltd.
Address: 4th Floor, Building C, Shenchanggang High-tech Park, Baolong Industrial Town, Longgang District, Shenzhen, China
Email: james@yidimu.com
Phone: +86 19129510662
Website: www.yidimu.com