PRIVACY POLICY
Last Updated: August 14, 2026
Shenzhen Yidimu Intelligent Technology Co., Ltd. (“YIDIMU,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our website visitors, customers, business partners, and service users.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit an inquiry, contact us, upload files, request a quotation, or use our related services.
This Privacy Policy applies to the YIDIMU official website, online inquiry forms, contact pages, customer support channels, and other online communication tools related to our business.
1. Who We Are
Company name: Shenzhen Yidimu Intelligent Technology Co., Ltd.
Brand name: YIDIMU / YDM
Website: www.yidimu.com
Business scope: industrial 3D printers, LCD 3D printers, SLA light-curing 3D printers, photosensitive resin materials, UV curing equipment, 3D scanners, accessories, and 3D printing solutions
Email: james@yidimu.com
Phone: +86 19129510662
Address: 4th Floor, Building C, Shenchanggang High-tech Park, Baolong Industrial Town, Longgang District, Shenzhen, China
2. Information We May Collect
When you visit our website, submit an inquiry, send us an email, call us, or contact us through WhatsApp, WeChat, or other communication channels, we may collect the following types of information.
2.1 Information You Provide to Us
This may include:
Name
Company name
Job title or department
Country or region
Email address
Phone number
WhatsApp, WeChat, or other contact details
Inquiry details
Product interests
Application industry
Model size, accuracy requirements, and resin material requirements
Purchase plan, budget range, or sample testing needs
STL files, CAD files, drawings, images, or other project files you choose to upload or send to us
You are not required to provide information that is unrelated to your inquiry or requested service.
2.2 Information Collected Automatically
When you access our website, our servers and, where enabled, analytics, security, or advertising measurement technologies may automatically collect certain technical and usage information.
Depending on the website functions and technologies currently enabled, this information may include:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referring page or source
Website interactions and click behavior
Cookie or similar technology identifiers
Advertising interaction information, where applicable
Conversion-event information, where applicable
We use this type of information primarily for website operation, security, traffic analysis, user experience improvement, website performance optimization, and, where applicable, advertising measurement.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To respond to your inquiries, questions, or quotation requests
To recommend suitable 3D printers, resin materials, accessories, or application solutions
To evaluate your model size, accuracy requirements, material needs, and application scenario
To arrange sample testing, technical discussion, or after-sales support
To provide product information, technical specifications, quotations, delivery details, and service information
To process and manage business communications
To improve our website content, product pages, navigation, and user experience
To analyze website traffic and website performance
To measure advertising or marketing performance where applicable
To protect website security and prevent spam, unauthorized access, fraud, or misuse
To maintain business and service records
To comply with applicable legal, contractual, business, and regulatory requirements
We do not sell your personal information.
4. Uploaded Files and Project Information
If you send us STL files, CAD files, product drawings, sample images, specifications, or other project-related information through our website, email, or other communication channels, we will use such information only for relevant business and technical purposes.
These purposes may include:
Evaluating printing feasibility
Reviewing model dimensions or structures
Recommending suitable printer models
Recommending resin materials or post-processing solutions
Conducting sample testing or technical communication
Preparing quotations or production proposals
Providing technical or after-sales support
We will not use your project files for public display, unrelated advertising, third-party promotion, or unrelated purposes without your permission.
We do not intentionally configure ordinary website analytics or advertising measurement technologies to transmit the contents of STL files, CAD files, drawings, inquiry messages, or other confidential project files as advertising measurement data.
If your files contain trade secrets, patented designs, confidential product structures, unpublished products, or other sensitive information, please consider whether it is appropriate to send them through ordinary website forms, email, or online communication tools.
For highly confidential projects, we recommend contacting us first to confirm an appropriate file-submission method.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies for website operation, security, user preferences, analytics, and, where applicable, advertising measurement.
Cookies are small files or identifiers that may be stored on or accessed from your device when you visit a website. Similar technologies may include local storage, tags, pixels, or related browser technologies.
The technologies used on our website may change as website functions and service providers are updated.
5.1 Essential Cookies and Technologies
Certain cookies or similar technologies may be necessary for functions such as:
Operating and displaying the website
Maintaining website security
Preventing spam, abuse, or unauthorized activity
Supporting forms or website functions
Remembering privacy or cookie preferences
Maintaining necessary website or session functionality
Disabling technologies that are strictly necessary for website operation may cause some website functions to stop working correctly.
5.2 Analytics and Website Measurement
Where analytics services are enabled on the website, they may be used to help us understand how visitors use our website and to evaluate website performance.
Depending on the service and configuration, analytics technologies may process information such as:
IP address
Browser and device information
Operating system
Pages viewed
Website interactions
Referring sources
Approximate geographic information derived from technical information
Date and time of visits
Cookie or device identifiers
We use analytics information to understand website usage, identify technical or usability issues, evaluate content performance, and improve our website.
Where Google Analytics or another third-party analytics service is enabled, the relevant provider may process information according to its applicable privacy and data-processing terms.
5.3 Advertising Measurement
Where advertising measurement technologies are enabled, we may use them to understand whether advertising interactions result in actions on our website, such as visiting certain pages, submitting an inquiry, or requesting a quotation.
For example, where Google Ads measurement services are enabled, Google may receive or process technical information, advertising interaction information, website usage information, cookie or device identifiers, and configured conversion events.
Advertising measurement helps us evaluate the effectiveness of advertising campaigns and understand whether advertisements lead to relevant website interactions.
We do not intentionally send ordinary inquiry contents, uploaded STL or CAD files, confidential drawings, passwords, or other confidential project-file contents to Google or other advertising providers as ordinary advertising measurement parameters.
We also take reasonable steps to avoid including directly identifying information, such as email addresses or telephone numbers, in website URLs or advertising measurement parameters unless a specific service is intentionally configured for such data and appropriate requirements are satisfied.
5.4 Consent and Cookie Choices
Where required by applicable law, we seek the appropriate user choice or consent before using non-essential cookies or similar technologies for analytics, advertising measurement, or advertising personalization.
Where a cookie consent or preference interface is available on our website, you may use it to accept, reject, or manage applicable categories of non-essential technologies.
You may also manage or delete cookies through your browser settings. Browser settings may not control all similar technologies, and disabling certain technologies may affect website functionality.
Where applicable, you may withdraw or change previously provided cookie preferences through the cookie settings made available on our website.
5.5 Google Services
Where Google analytics or advertising services are enabled on our website, Google may collect, receive, or process information as a service provider or independent provider, depending on the particular service, configuration, and applicable terms.
Relevant Google services may include website analytics or advertising measurement functions where those functions are actually enabled on the website.
Google's processing of information is also subject to Google's applicable privacy policies, product terms, and data-processing terms.
For users in jurisdictions where consent requirements apply, our use of applicable Google technologies is intended to operate according to the user's consent choices and the configuration of the relevant Google services.
We do not represent that every Google advertising or analytics feature is enabled on our website. The specific technologies used depend on our current website configuration.
6. How We Share Information
We do not sell your personal information.
Where reasonably necessary for the purposes described in this Privacy Policy, we may share limited information with categories of third-party service providers such as:
Website hosting and server service providers
Email service providers
Online form providers
Customer communication or support tool providers
Website security providers
Website analytics providers, where enabled
Advertising measurement providers, where enabled
Logistics or shipping service providers
Payment, finance, contract, or business service providers
Professional legal, audit, accounting, or compliance advisors
Government or regulatory authorities where disclosure is legally required
We share information only to the extent reasonably necessary for the relevant purpose and expect service providers to take appropriate measures to protect information entrusted to them.
Third-party providers may process information under their own terms, privacy policies, contractual obligations, or applicable data-processing arrangements.
7. International Data Transfers
Because YIDIMU operates in China and serves customers from different countries and regions, personal information may be processed in China.
Information may also be transferred to, accessed from, stored in, or processed in other countries or regions where our service providers, communication providers, hosting providers, analytics providers, logistics providers, or other relevant business service providers operate.
Privacy and data-protection laws may differ between jurisdictions.
Where applicable legal requirements apply to international data transfers, we take reasonable measures intended to protect personal information in accordance with those requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal, contractual, accounting, tax, dispute-resolution, security, and business-record requirements.
Inquiry records, quotation communications, technical discussions, after-sales support information, and project materials may be retained during an active business relationship.
For completed, inactive, or discontinued projects, relevant information may be retained for a reasonable period where necessary for:
Business records
Technical history
After-sales service
Warranty or service matters
Legal or contractual compliance
Accounting or tax requirements
Security investigations
Dispute resolution
Where analytics, cookie, or advertising measurement technologies are enabled, their retention periods may depend on the specific technology, configuration, consent choice, and service provider.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our operational practices.
9. Information Security
We take reasonable technical and organizational measures intended to protect personal information and project information.
These measures may include:
Limiting internal access to information where appropriate
Applying access controls to important business materials
Using secure website and server management practices
Using HTTPS or other appropriate security measures for website communications
Taking measures intended to reduce unauthorized access, disclosure, alteration, destruction, or loss
Reviewing security risks associated with website and communication processes
However, no method of internet transmission, online communication, or electronic storage is completely secure.
While we take reasonable measures to protect information, we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on applicable laws and your location, you may have certain rights regarding your personal information.
These rights may include the right to:
Ask whether we process your personal information
Request access to certain personal information
Correct inaccurate or incomplete information
Request deletion of personal information
Withdraw consent where processing is based on consent
Restrict or object to certain processing activities
Request information about how personal information is processed
Request data portability where applicable
Change applicable cookie or tracking preferences
Opt out of certain marketing communications
These rights are subject to applicable legal conditions and exceptions and may not apply in every jurisdiction or circumstance.
To exercise an applicable privacy right, please contact:
To help protect personal information from unauthorized disclosure, we may need to verify your identity or request information reasonably necessary to process your request.
11. Marketing Communications and Opt-Out
If you request product updates, subscribe to company information, or otherwise agree to receive marketing communications from us, we may send information related to:
3D printing equipment
Resin materials
Application solutions
Technical information
Company news
Exhibitions or events
Related YIDIMU products or services
You may opt out of marketing communications at any time by contacting us or by using an unsubscribe mechanism where one is provided.
Opting out of marketing communications does not prevent us from sending necessary transactional or business communications related to:
Inquiries
Quotations
Orders
Contracts
Shipping
Payments
Technical support
Warranty or after-sales service
Other ongoing business matters
12. Children's Privacy
Our website, products, and services are intended primarily for business customers, professional users, manufacturers, laboratories, research teams, educational or technical organizations, and purchasing personnel.
They are not directed to children.
We do not knowingly collect personal information from children through services intended for business and professional users.
If you believe that a child has provided personal information to us inappropriately, please contact us. We will review the request and take appropriate action where required.
13. Third-Party Links and Services
Our website may contain links to third-party websites, social media platforms, video platforms, map services, communication services, or other external services.
When you leave our website and use a third-party service, that service's own privacy policy, terms, and security practices may apply.
We do not control and are not responsible for the privacy practices or security measures of independent third-party websites and services.
We recommend reviewing the relevant privacy information before providing personal information to a third-party service.
14. Updates to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in:
Website functions
Business operations
Service providers
Analytics or advertising technologies
Security practices
Legal or regulatory requirements
Privacy practices
When we make material updates, we will post the revised Privacy Policy on this website and update the “Last Updated” date.
We recommend reviewing this page periodically for current information about our privacy practices.
15. Contact Us
If you have questions, comments, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Shenzhen Yidimu Intelligent Technology Co., Ltd.
Address: 4th Floor, Building C, Shenchanggang High-tech Park, Baolong Industrial Town, Longgang District, Shenzhen, China
Email: james@yidimu.com
Phone: +86 19129510662
Website: www.yidimu.com